Contact
Thank you for being so interested in our services. We invite you to complete the contact form below, and our dedicated team will be more than happy to address any inquiries, feedback, support or partnership opportunities you may have. Rest assured that we take every email seriously and are working diligently to respond within two business days. I appreciate your patience as we strive to provide the best customer service experience possible!
Frequently Asked Questions
How much will it cost?
You will need a quote/estimate for any job or project request. Send a script/brief to info@orangevfx.com or fill out the form above with all the details. After studying the details, we will revert within 72 hours with the quote/estimate and timeline required to complete the project.
How long does it take to complete my project?
The exact time required to complete the project can be given after studying the scale of the project and details you provide us. We will provide you with a work schedule stating all the deliverables and the due dates subject to our terms and conditions.
What details will I need to provide to start my project?
We need as much information as possible. The more information we receive, the better our output. The following checklist is a guide:
- Campaign goals – What are we trying to achieve through our campaign and how will we know when we achieve it?
- Duration – How long will the campaign be?
- Target audience, customer insight – Who are we trying to reach?
- Key campaign messages and offers – What message are we trying to deliver and how are we trying to position our company
- Strategy – How will we reach and engage the consumer?
- Artwork/brand materials – Provide logos or branding information about your company (vector files are preferred for logos such as AI, EPS, CDR, SVG or high resolution bitmaps like JPG, PNG or PSD)
- Tone – What mood or feel should the campaign be delivered for example friendly, powerful, or casual?
- Medium – Are we delivering this via web, social media, television or for internal consumption in a company?
- Call to action – What action should a consumer take after seeing your campaign?
- References/Links – Provide reference video materials or links to YouTube, Vimeo or a link to any similar work
How do you deliver the final rendering of my project?
All the projects will be delivered via email subject to our terms and conditions. If the file size is bigger than 25Mb, we will send you the link via WeTransfer or Google Drive. WeTransfer is free to download and expires in 7 days.
How can we make payment?
On the approval of the quote/estimate, we will send you our bank details via our official business email. Once payment is confirmed we will advise accordingly and begin your project.